Security and data
Security and data handling.
Your team approves every page and the print proof before anything is printed or published. CAD stays private, and every plan includes a DPA.
You approve every page
Pages and print proof, before anything prints or goes online.
CAD stays private
The browser gets a simplified display model, never your source file.
A DPA on every package
What we process for you, where it lives and how it is deleted.
How a CAD file is handled, from upload to deletion.
Upload CAD to private storage in the brand portal. Every access is logged.
- Upload
Into private storage
Files are stored privately and sent over an encrypted connection. Every access is logged.
- Convert
Into a display model
We simplify the CAD and strip hidden internal geometry and file metadata.
- Serve
Only the display model
The browser gets a simplified model of each part's outside. Your source file stays private.
- Delete
When you ask
Kept while the guide is live, deleted on request, as the terms and the DPA set out.
What a 3D guide collects, and who receives it.
| What | Where it goes | Who receives it |
|---|---|---|
| The reader's place in the guide and ticked items | Stays on the reader's own device | Nobody receives it |
| A part request: the parts, the step and an order number | Sent to the brand's support address when the reader presses send | The brand |
| A step marked confusing, and an optional note | Sent when the reader chooses to | The brand |
| Steps reached and time per step, without names | Sent only when the brand turns analytics on, with a consent question where the law needs one | The brand |
| Voice commands in hands-free mode | The browser's own speech recognition may send audio to the browser maker | Never us |
Our subprocessors are listed in the privacy policy.
A data processing agreement (DPA) is included on every plan. Each provider, what it does and where it runs is in section 6 of the privacy policy. Brand account owners get 30 days' notice by email before we add one.
How this site and the guides are run.
Encrypted, locked-down pages
Every page is served over HTTPS with strict security headers and loads nothing from other companies.
People, not shared logins
Each reviewer has their own account, and every approval records who and when.
Every revision on record
Earlier revisions are kept, so you can show what a customer saw on any date.
Report a problem
Email security@interstellarinstructions.com. It is also in our security.txt file.
FAQ
Security questions
Does this make our manual compliant?
Your team approves every page before production. For regulated products, such as children's furniture, dressers, and gas or electrical products, we check the manual against the requirements you give us and flag gaps. We never claim compliance. Whether a manual meets a standard or a law stays a decision for your team and your counsel.
Who owns the print files?
You do. You receive them as print-ready PDFs, so you can print, keep and move them. The brand approves the content and owns it.
Do you use our CAD or manuals to train AI models?
No. Your files are used to build and maintain your own guides. The DPA lists every subprocessor, including any AI provider, with the terms that stop them training on your data.
Does a guide load anything from other companies?
No. A guide is one self-contained page: the engine, the drawings and the fonts come from the same place, with no advertising or third-party analytics scripts.
Is there a data processing agreement?
Yes. A data processing agreement (DPA) is included on every plan. It sets out what we process for you, where, and how it is deleted.
Are you certified?
Not yet. We will not claim a certification until an auditor has issued it. Ask us for our current security answers and we will send them.
How do we report a security problem?
Email security@interstellarinstructions.com. We reply within two working days and credit reporters who want it.